Returns and Exchanges

Returns and Exchanges

Our knits are all bespoke and therefore cannot be returned.

Each item sent out is well-inspected by our team. However, if you receive an item with a defect, we will gladly exchange the item or refund the full amount you paid. The “14-day” return policy doesn’t apply to products created on-demand, such as most products at MAMA’S KNITS.

Exchange of products is possible only after contacting Hello@mamasknits.com and within 24 hours of their receipt at any case. The new product or new products you choose should have a total value equal to or greater than the total value of the products to be returned. We are real people, a team of mothers, we knit by our real hands and we are not machines. Please be aware of this before ordering and choose your unique knit very carefully.

Any items returned will be inspected and must have no visible signs of wear or use and be in their original packaging including bag and card. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Not all of the above applies to swimwear. Swimwear is considered to be underwear and for hygiene purposes no refunds or changes are made unless the fault is with our company.

Cancellations

If you wish to cancel an order placed through our website within 30 minutes of submission, kindly email us at Hello@mamasknits.com or send a direct message to our Instagram account @itsmamasknits. 

If the 30 minutes period ends, any order can be cancelled but we will refund only 80% of the final price of the order including shipping costs. We will charge 25% of the total cost of the order for the knitter's work so far and the transportation costs of the yarns sent to the knitter.

These pieces are being made by human hands and this is a priceless craftmanship so we expect a level of responsibility from our customers, we take our work seriously and so should they.